iDPO Website and Platform Terms and Conditions

1. Introduction

Welcome to iDPO, a platform owned and operated by Scratch and Script Co. Ltd ("Scratch and Script", "we", "our", or "us").

These Terms and Conditions govern your access to and use of the iDPO website, applications, and related services (collectively, the "Platform").

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you should discontinue use of the Platform.

2. Eligibility

You may use the Platform only if you:

• are legally capable of entering into binding agreements;
• use the Platform for lawful purposes; and
• comply with these Terms and all applicable laws.

If you use the Platform on behalf of an organization, you confirm that you have authority to bind that organization to these Terms.

3. Platform Services

iDPO provides software and related services that may include:

• Privacy management
• Data protection compliance
• Consent management
• Records of Processing Activities (RoPA)
• Data Subject Rights management
• Incident management
• Risk assessments
• Data Protection Impact Assessments (DPIAs)
• Vendor and third-party risk management
• AI-assisted compliance support
• Reporting and dashboards
• Educational resources and documentation

The available features may change over time without prior notice.

4. User Accounts

Certain features require registration.

You agree to:

• provide accurate information;
• maintain current account details;
• keep your password confidential;
• prevent unauthorized access to your account; and
• notify us immediately if you suspect unauthorized use.

You remain responsible for activities performed using your account.

5. Acceptable Use

You agree not to:

• violate applicable laws or regulations;
• upload unlawful, malicious, defamatory, or infringing content;
• interfere with Platform security or availability;
• attempt unauthorized access to systems or accounts;
• introduce malware or harmful code;
• reverse engineer, copy, or exploit the Platform except where permitted by law;
• use automated tools to scrape or harvest data without authorization.

We reserve the right to suspend or terminate accounts that violate these Terms.

6. Customer Data

You retain ownership of all information, documents, and personal data you upload to the Platform.

By using iDPO, you grant Scratch and Script a limited right to process such information solely for the purpose of providing the Platform and associated services.

You remain responsible for ensuring that you have lawful authority to upload or process any personal data using the Platform.

7. Artificial Intelligence Features

Some Platform features may use artificial intelligence to assist users in drafting documents, identifying risks, summarizing information, or generating recommendations.

AI-generated outputs:

• are provided for informational purposes;
• should be reviewed by qualified personnel before implementation;
• do not constitute legal advice;
• may contain inaccuracies or omissions.

Users remain responsible for decisions made based on AI-generated content.

8. Intellectual Property

Unless otherwise stated, all Platform content, software, trademarks, logos, documentation, graphics, workflows, and intellectual property belong to Scratch and Script Co. Ltd or its licensors.

Nothing in these Terms transfers ownership of intellectual property to users.

You may not reproduce, distribute, modify, or commercially exploit Platform materials without written permission.

9. Confidentiality

Both parties agree to protect confidential information exchanged through the Platform.

We implement reasonable technical and organizational measures to safeguard customer information. Users are likewise expected to protect confidential credentials and information accessible through their accounts.

10. Privacy

Our collection and processing of personal information is governed by our Privacy Notice.

By using the Platform, you acknowledge that your personal information will be processed in accordance with that Privacy Notice.

11. Third-Party Services

The Platform may integrate with third-party providers, including identity providers, email services, cloud infrastructure, analytics platforms, payment providers, and productivity tools.

Scratch and Script is not responsible for the availability, security, or content of third-party services.

Use of third-party services is governed by their respective terms and privacy policies.

12. Service Availability

We strive to maintain continuous availability but do not guarantee uninterrupted operation.

The Platform may occasionally be unavailable due to:

• maintenance;
• upgrades;
• security incidents;
• network failures; or
• circumstances beyond our reasonable control.

13. Fees and Subscriptions

Certain Platform features may require payment.

Where applicable:

• subscription fees are billed according to the selected plan;
• fees are non-refundable unless required by law or expressly agreed;
• failure to pay may result in suspension or termination of services.

Separate commercial agreements may apply to enterprise customers.

14. Disclaimers

The Platform is provided on an "as available" and "as is" basis.

To the maximum extent permitted by law, Scratch and Script does not warrant that:

• the Platform will always be uninterrupted;
• all defects will be corrected;
• all generated outputs will be accurate;
• the Platform will meet every customer's regulatory obligations.

The Platform assists compliance efforts but does not replace legal, regulatory, or professional advice.

15. Limitation of Liability

To the extent permitted by law, Scratch and Script shall not be liable for:

• indirect or consequential damages;
• loss of profits;
• business interruption;
• loss of goodwill;
• loss of business opportunities; or
• loss of data arising from misuse of the Platform or events beyond our reasonable control.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

16. Suspension and Termination

We may suspend or terminate access where:

• these Terms are violated;
• fraudulent or unlawful activity is detected;
• payment obligations are not met; or
• continued access poses security or operational risks.

Users may discontinue use of the Platform at any time.

Termination does not affect obligations accrued before termination.

17. Governing Law

These Terms shall be governed by the laws of the Republic of Kenya, unless otherwise required by applicable mandatory law.

Any disputes shall first be addressed through good-faith negotiations before either party pursues legal remedies through the competent courts of Kenya.

18. Changes to These Terms

We may update these Terms from time to time.

Material changes will be communicated through the Platform or by other reasonable means.

Continued use of the Platform after changes become effective constitutes acceptance of the updated Terms.

19. Contact Information

For questions regarding these Terms or the Platform, please contact:

Scratch and Script Co. Ltd

Email: info@scratchandscript.com